Accounts and Services

Fixkar Solutions agrees to provide any and all services requested by the Customer during signup as put forth by the package selected by the Customer. Fixkar Solutions will not be expected to provide any other services unless agreed to in writing between the Customer and an Employee. All Services that Fixkar Solutions provides shall be bound by the terms of this agreement.

Price and Billing

• The price of any services will be as quoted on our website, updated regularly, except in cases of obvious error. The base rate of prices is USD and forex rate of open market is applied for conversion which will be updated on regular basis. These prices exclude TAX/VAT.


• The total cost of your order of the Services will be set out clearly in your Shopping Basket before you submit your order for the Services.


• Prices are liable to change at any time. We will notify you of a change in our prices at least thirty (30) days before the price increase/decrease comes into force. Any such price increase/decrease will not be effective until the Minimum Term period expires (usually 30 days). If you do not agree to such price changes, please cancel your Services before your service term expires. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to the payment method registered to your account.


• Our website contains the details of a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. Where a Service's correct price is less than our stated price, we will charge the lower amount when accepting your order. If a Service's correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before accepting your order, or reject your order and notify you of such rejection.


• We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mistake.


• You must specify a payment method for the Services you have ordered before submitting your order. You can choose any of the payment methods available in our system (i.e. paypal, credit or debit card or bank transfer) for your account. We will take payment from the payment method you have registered against your account immediately upon sending you our Acceptance Confirmation or shortly thereafter. If we subsequently reject your order, we will refund the payment you have made.


• Please note that when purchasing a Service, you are obliged to pay for that Service for the whole of the Minimum Term you specify with your order.


• All Services are billed on a recurring basis according to the package chosen at signup, or as determined by a Customer and Employee in writing after an Account has already been established, as in the case of an "upgrade". Payment is automatically attempted via the Paypal, credit card or any chosen method on file on the anniversary date of the Service.

Overage Billing

• "Overage" is defined as usage of the Services provided by Fixkar Solutions to you in excess of the allocated limitation. Overages are charged for additional space, Backup, Bandwidth and Professional Services (maintenance and management time) used in excess of the amount allocated to your account.


• You agree to pay the then-current Overage fees and charges for the Fixkar Solutions services, including backup and bandwidth Overage fees, upon receipt of an invoice. Overage rates are set and published on our website at http://www.fixkarsolutions.com/contact. Usage information is available in Client Area.


• Overage fees can be avoided by subscribing to a higher service plan.

Support

• If a problem has arisen with regard to the Services or your registered account, you can access support through our support ticket system http://Fixkarsolutions.com/contact, twenty-four (24) hours a day, seven (7) days a week.


• Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages.

Term of Termination/Cancellation and Money Back Guarantee

• If a Customer wishes to terminate Services or an Account provided by Fixkar Solutions, it must be requested in writing via email to support@fixkarsolutions.com, or by logging into the Client Area and requesting cancellation.


• When you request termination, we will follow this process: We will first contact you to confirm the termination and verify that you are authorized under your account to terminate it. Then, we will immediately suspend billing and disconnect affected service. We are not able to schedule termination ahead of time, and all termination requests are effective immediately. Regarding mid-month or mid-period terminations, Fixkar Solutions will not issue pro-rated refunds for payments received in the middle of a payment cycle. Receipt by you of any Services in a given period will obligate you to pay for the Services during that entire billing period.


• At this time, Fixkar Solutions does not offer a refund-based money back guarantee of any kind.